Event Booking Terms & Conditions
1. These terms
1.1 What these terms cover. These terms and conditions apply to orders you have placed to purchase tickets for one of the events hosted by us. For the purpose of these terms an event is an event hosted by Place North West Ltd, trading as Place North West, Place North East, Place Yorkshire and Place North, and which is advertised on our website (“Event”).
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide service to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Who these terms apply to. These terms apply to any person who purchases tickets to attend our Events.
1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase of tickets for our Event. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.
2. Information about us and how to contact us
2.1 Who we are. We are Place North West Ltd a company registered in England and Wales. Our company registration number is 09392799 and our registered office is at Regency House, 45-53 Chorley New Road, Bolton, BL1 4QR. Our registered VAT number is 141453734.
2.2 How to contact us. You can contact us in the following ways:
Post: Place North West, Parsonage Chambers, 3 Parsonage, Manchester, M3 2HW
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How you can place your order. You can place an order to purchase tickets for our Events in the following ways:
3.2 How we will accept your order. Our acceptance of your order will take place when you/the delegates whom you have registered to attend the Event receive an email from or on behalf of us to accept it, at which point a contract will come into existence between you and us. Such acceptance shall be sent to the email address you have provided for the relevant delegates.
3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the order. This might be because the Event has reached its maximum capacity and no further tickets can be booked, changes are being made to the Event or because we have identified an error in the price or description of the Event.
4. Joining instructions
Where the Event is an online event, you will receive joining instructions confirming timings, the venue and log in details. If you have not received joining instructions before the start of the Event please contact us. Before contacting us please ensure that you have checked your email inbox as well as your spam and junk mail folders.
We may use photographs and video footage taken at Events on our website, social media and in our marketing materials. Your or your delegates’ attendance at an Event may mean that you/they are featured in such photographs or video footage and by purchasing tickets to an Event:
- 5.1.1. you are deemed not to object to the taking and use of such photographs or video; and
- 5.1.2. you hereby acknowledge and agree that you have notified any delegates on whose behalf you have purchased tickets to an Event of the taking and use of such photography and videography.
If you or any delegate on whose behalf you have purchased a ticket for an Event do not wish to be included in any photograph or video please notify a Place North West representative at the start of the Event. Unless such notification is provided, all delegates at the Event will be included within any photography or videography at the Event.
The views of any speakers at the Event and the content of any presentation delivered by the speakers will be the opinion solely of the speaker in question and we shall have no responsibility for the content of the speaker’s presentations or any views or opinions given by the speakers.
We will take reasonable care to ensure that the venue or online platform at which the Event is held provides suitable capacity, functionality and facilities for delegates attending an Event, including any reasonable additional requirements or adjustments which are notified to us sufficiently in advance of the Event taking place.
8. Your rights to make changes
If you wish to make a change to your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your order that is necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
9. Our rights to make changes
9.1 Changes to the Event. We may make changes to the Event, including the date of the Event, the name of the Event, the running order or the content of the Event programme, the speaker line up or to the venue or online platform where the Event is being held. We will contact you to inform you of these changes before the Event takes place. Your rights will depend on the change that is made to the Event:
- 9.1.1. where the Event is changed from being an in person Event to an online Event we will refund you the difference between our standard ticket price for an in person Event and our standard ticket price for an online Event. Refunds will be made as set out in clauses 12.2 and 12.4;
- 9.1.2. where the Event is rescheduled we will automatically move your ticket to the rescheduled Event and will write to you to inform you of the new date and venue. If you are unable to attend the rescheduled Event please contact us and we will move your ticket to an alternative Event, transfer your ticket to another person nominated by you or if there is no suitable upcoming alternative Event you may cancel your order and receive a refund for your order providing you inform us that you cannot attend the rescheduled event within 30 days of receiving written confirmation from us about the new date (such refund to be made in accordance with clauses 12.2 and 12.4);
- 9.1.3. where the change to the content of the Event is substantial (see clause 11.4.1) you may contact us to request that your ticket is moved to an alternative Event. If there is no suitable alternative Event which you can attend and you do not wish to transfer your ticket to another person you may end the contract before the Event takes place and receive a refund for any order; and
- 9.1.4. in all other circumstances, you shall not be entitled to cancel the contract and/or receive a refund for your order.
9.2 Changes to these terms. In addition we reserve the right to make changes to these terms and you will be bound by such changes once the updated terms have been published on our website but if we make any significant changes we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any order placed where the Event has not yet taken place.
10. Information we need from you
10.1 Information we need from you. We may need certain information from you for example, information relating to delegate numbers, dietary requirements, venue requirements or equipment required. Where this is the case, we will contact you in writing to ask for this information.
10.2 What will happen if you do not give required information to us. If you do not give us the information we request within a reasonable time of us asking for it and in any event no later than seven days before the Event takes place, or if you give us incomplete or incorrect information, we may not be able to properly fulfil your request, although we will seek to accommodate your request where it is reasonably possible to do so.
10.3 Where you are purchasing tickets for an Event on behalf of a delegate, we are reliant on you to provide that delegate’s details. We will ask you to provide details of the attending delegates when we you submit your order to us. You are solely responsible for ensuring that:
- 10.3.1. the delegate details you provide to us are complete and correct; and
- 10.3.2. the delegate has authorised you to share their details with us for the purpose of purchasing tickets for the Event.
We shall not be responsible for any loss or damage suffered where arising from your failure to comply with the requirements of this clause 10.3.
11. Your rights to end the contract
11.1 You can always end your contract with us. Your rights when you end the contract will depend on when you placed your order, the reason why you are ending the contract, when you decide to end the contract and whether you are a consumer or business customer.
11.2 Cancelling part of your order. This clause applies where you end your contract with us and also where you wish to cancel part of your order, for example to reduce the number of tickets you have ordered. In that case the provisions of this clause will apply to the part of the order which has been cancelled.
11.3 If you are a consumer and have just changed your mind about your purchase, you may be able to exercise your right to change your mind. You have fourteen (14) days after the day we email you to confirm we accept your order to exercise this right. However, once the Event has begun you may not exercise your right to change your mind, even if the period is still running. If you exercise this right, we may ask to see evidence that you made the order in your capacity as a consumer.
11.4 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out in this clause the contract will end immediately and we will refund you in full for your purchase (provided the Event has not already taken place). The reasons are:
- 11.4.1. we have told you about an upcoming substantial change to the content of the Event which means that it is materially different to the Event which you booked or an upcoming substantial change to these terms which you do not agree to (see clause 2). Please note that the following are not deemed to be material alterations: changes of any supporting event sponsor; changes to speakers for the Event; curtailment of the Event where the majority of an event is performed in full; and delays to the starting of the performance of an event;
- 11.4.2. we have told you about an error in the price of your order and you do not wish to proceed;
- 11.4.3. we have had to reschedule an Event or alter the format of the Event (for example to move an in person Event to an online Event) because of a reason outside our control and you are, in accordance with clause 9, unable to attend the rescheduled Event or to participate in the online Event;
- 11.4.4. we have cancelled the Event and do not intend to reschedule the Event and you do not wish to transfer your tickets to attend an alternative event hosted by us; or
- 11.4.5. you have a right to end the contract because we have committed a material breach of these terms which cannot be remedied or you are otherwise entitled, by law, to do so.
11.5 Ending the contract for any other reason. You may contact us to end the contract and cancel your order at any time although depending on when you cancel your order you may not be entitled to receive a full refund. Clause 12.3.1 sets out the refund you will receive.
12. How to cancel your order with us (including if you are a consumer who has changed their mind)
12.1 Tell us you want to cancel your order. To end the contract with us, please let us know by doing one of the following:
- 12.1.1. Email. Email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
- 12.1.2. By post. Simply write to us at the address below, including details of your order, when you placed your order or received it and your name and address. Our address is Place North West, Parsonage Chambers, 3 Parsonage, Manchester, M3 2HW.
If you are a consumer and are exercising your right to change your mind, you can also use the model cancellation form set out at Schedule 1.
12.2 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for your order by the method you used for payment. However, we may make deductions from the price, as described below.
12.3 When we may make deduction from refunds if you cancel your order. If you cancel your order and it is not as a result of a reason specified in clause 11.4 and you are not a consumer who has the right to change their mind:
- 12.3.1. We may reduce your refund as follows:
- 22.214.171.124. If cancellation request is received more than 3 months in advance of the date of the Event you will receive a refund of 100% of the sums paid by you for such order;
- 126.96.36.199. If cancellation request is received between 1-3 months before the date of the Event you will receive a refund of 50% of the sums paid by you for such order; and
- 188.8.131.52. If cancellation request is received within 1 month of the date of the Event you will not be entitled to receive a refund.
- 12.3.2. If any administration fee was payable because you paid for your order upon receipt of an invoice rather than at the time of booking this fee will not be refunded.
- 12.3.1. We may reduce your refund as follows:
12.4 When your refund will be made. We will make any refunds due to you as soon as possible and in any case within 14 days of your telling us that you wish to cancel your order, provided that where we have requested further information from you to enable us to make the refund this has been provided.
13. Our rights to end the contract
We may end the contract if you break it. We may end the contract at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due, or where payment has not been made in full by the start of the Event;
14. Our warranty and what happens if there is a problem with your order
14.1. We will provide the services with reasonable skill and care. We will process and deliver your order for tickets for the Event and arrange and operate the Event with reasonable skill and care.
14.2. How to tell us about problems. If you have any questions or complaints about the Event or your order, please contact us. You can
Telephone our team at using the phone numbers on our Contact page on our website
Write to us at Place North West, Parsonage Chambers, 3 Parsonage, Manchester, M3 2HW
Email us at firstname.lastname@example.org.
15. Price and payment
15.1. Where to find the price for the Event. The price of your order (which includes VAT) will be the price indicated on the order pages when you placed your order or that we quoted to you by phone or email. Quotes remain valid for 7 days from the date that they are given and we take all reasonable care to ensure that the price of the Event advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the Event in respect of which you make an order.
15.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date you pay for the order, we will adjust the rate of VAT that you pay.
15.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the tickets for Events we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
15.4. When you must pay. If you are paying by credit or debit card or online payment method, payment must be made in full at the time of order. If you are paying by BACS or CHAPS pursuant to an invoice, full payment must be made within 28 days of receipt of the invoice or before an Event, whichever occurs first.
15.5. How you must pay. We accept the following payment methods:
Credit cards: Visa, MasterCard, Maestro, American Express and Visa Electron
15.6. We may grant you credit in certain circumstances. You may request an invoice and make payment by BACS or CHAPS where the value of the purchase is greater than £50 (excluding VAT). We may issue an invoice at our discretion and reserve the right to charge an administration fee in respect of each invoice issued. Please note that an administration fee is non-refundable.
15.7. Our right of set-off. You must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
15.8. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
15.9. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
16. Our responsibility for loss or damage suffered by you
16.1. Where you are a consumer, we are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
16.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; and for fraud or fraudulent misrepresentation.
16.3. We are not liable for business losses where you are a consumer. If you are a consumer we only supply the products for to you for domestic and private use.
16.4. All implied warranties are excluded. Subject to clause 2, all terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
16.5. We limit our liability to you for certain losses. Where you are a business customer, subject to clause 2:
- 16.5.1. We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
- 16.5.2. Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you under such contract.
16.6. We are not responsible for circumstances outside our control. Where you are not a consumer, we will not be liable for losses which you suffer or expenses you incur which are caused by a circumstance outside of our reasonable control.
17. How we may use your personal information.
18. Other important terms
18.1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
18.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
18.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
18.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to allow you to attend the Event, we can still require you to make the payment at a later date.
18.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings exclusively in respect of the Event in the English courts. If you are a consumer and live in Scotland you can bring legal proceedings in respect of the Event exclusively in either the Scottish or the English courts. If you are a consumer and live in Northern Ireland you can bring legal proceedings exclusively in respect of the Event in either the Northern Irish or the English courts.
Download the model cancellation form for consumer customers (i.e. customers not representing a business)